I've been having people complain they cannot hear me or that I sound extremely muffled when I making phone calls on my Moto X4. I confirmed it was definitely the phone because I tested it with a wired headphones/microphone without issues.
Many forums suggest returning the device as a RMA. This really isn't an option for my nearly 2 year old phone which is out of warranty. One interesting comment I read was related to the position of the microphone holes -- one of which is very near the fingerprint reader. My phone is always in a case, so the rear microphone hole seemed clear but the front microphone hole seemed slightly dirty.
The phone is rated IP68 which allows for submersion in water for 1 hour up to 1 meter. Since my next option was to buy a new phone, I decided to put the IP68 rating to the test.
Of course, what I did next -- only do at your own risk. I am not responsible for anything you decide to do to your own phone.
With 100% rubbing alcohol, I cleaned out the microphone holes with a cotton swab and let dry. Using a recording app, the sounds was marginally better. More drops of alcohol but this time I used an electric toothbrush to vibrate all the junk which was more than I expected (ick).
Voila, things sounded 100% better and I no longer need a new phone!
Thursday, January 2, 2020
Moto X4 on Google FI - Enable RCS Messages
On my Moto X4 (Google FI), I couldn't enable RCS messages in the Messages application as it was stuck "verifying" my phone number. After a bunch of support forums, this is the procedure that ultimately worked for me.
- Turn on Airplane mode.
- Open the Settings -> Apps & notifications.
- If you don't see all your apps, first tap See all apps or App info.
- At the top right, tap More More and then Show system.
- Find the Carrier Services app.
- Tap Force stop and confirm.
- Tap Storage and then Clear data.
- Go back to the "App info" screen and find the Messages app.
- Tap Force stop and confirm
- Tap Storage and then Clear data.
- Turn off Airplane mode.
- Open Messages and checked the settings, it should said "Connected - Chat features are ready for use".
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