Plugged In, Not Charging
Strange for a new laptop to have a bad battery especially when HP Support Assistant indicated a good battery. After some searching, here a possible the fix that worked for me on Windows 7. This may or may not not work if you.
- Go into Control Panel
- Go to the System category
- Select View Advanced System Settings
- Go to the Hardware tab and click the Device Manage button
- Under the Batteries section right click on the "Microsoft APCI-Compliant Control Method Battery" and select "Uninstall"
- Agree to the warning to uninstall
- Perform a Windows Update. If you don't this, your next update will probably break this fix
- Shutdown your computer
- Remove the battery for 1 minute
- Reinstall the battery
- Turn on your computer with your AC adapter since your battery is probably dead
- Windows should automatically recognize the "new" battery hardware and reinstall the driver for you
- Your battery should start charging again
If you have an HP laptop and this does not work for you, there have been reports that certain HP laptops need a firmware update.
Edit January 26th, 2014: Sadly I have had to disable comments since people have chosen to post hateful comments if the a solution did not work for them.